Emergencies
PLEASE READ FIRST
Emergency repairs are defined as any disrepair that poses a risk to the health and safety of a tenant, or any serious damage to the property/premises or tenant's belongings (e.g. uncontainable leaks).
If someone is at risk of getting injured or being threatened, or a crime is being committed and is in progress, or if there is a fire, please phone 999 and let us know afterwards.
Likewise, if you require immediate medical attention or there is a danger to life, phone 999 immediately.
Please try to think about what exactly we might be able to do at the time of day/night you are calling us - if it is the middle of the night or a Sunday/Bank Holiday we are extremely unlikely to be able to call out contractors until normal business hours (e.g. plumbers, electricians, boiler engineers etc).
The emergency number will divert through to a staff member's phone so please allow it to ring, then divert, then ring again.
This does not mean we have staff on-call 24 hours a day - this number is available for you to use in a true emergency where your safety is in danger. Frivolous or non-emergency use of this phone number may incur a fee
In the case of a gas or electricity emergency, please contact National Grid on the following emergency numbers:
- National Grid - Gas emergency: 0800 111 999
- National Grid - Electricity emergency: 0800 40 40 90
If you need to get in contact with us during our office hours (Mon-Fri 10:30-18:00 / Sat 10:30-14:30) then please call us directly on 0161 211 3908
If your problem can wait until the following day please contact us and we will deal with your problem during business hours.
In an emergency that is defined as emergency repairs as per above, please call us (outside office hours) on +447341627918.
There is a fire
You must immediately evacuate the property, and then contact the emergency services to report the fire via 999 (asking for the Fire Department).
Once you are safe and have contacted the emergency services, you must contact us by telephone;
- Call us on 0161 211 3908
There is a water leak
If the water stop tap has been closed and the leak continues, or if you cannot locate it, please call us immediately:
- Call us on 0161 211 3908
If water is draining slowly, this usually indicates the pipes are getting blocked, which can cause leaks later on. This can be solved using a domestic drain unblocker, and prevented with frequent removal of any buildup of dirt or hair etc. Please note it is the tenants' responsibility to remove any obstructions, but if the problem persists, please report a maintenance issue.
There is a gas leak
- Call us on 0161 211 3908